Privacy Policy

Last updated June 20, 2025

Franc House LLC ("Franc House," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights in connection with that information.

Information We Collect

We collect the following information when you use our site or make a purchase:

Name and contact information (e.g., email address, shipping address)
Payment and billing details (processed securely via Stripe)
Order history
Optional information you provide (e.g., messages or preferences)

We may also collect non-personal data such as IP address or device type to improve website performance.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your purchase
Provide customer support
Maintain internal records and legal compliance
Improve our website and services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Payment Processing

Payments are handled through third-party providers such as Stripe. We do not store or have access to your full payment details. Please refer to Stripe’s Privacy Policy for more information.

Data Retention

We retain order and customer information for as long as necessary to fulfill our obligations, resolve disputes, and comply with applicable laws.

Our website may use cookies to improve your browsing experience and gather usage statistics. You can disable cookies in your browser settings, but this may affect site functionality.

Your Rights

You may request to:

Access or correct your personal information
Delete your information (subject to legal retention requirements)
Withdraw consent for us to contact you

To do so, please email us at info@franchouse.com.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this policy from time to time. The most current version will always be posted here with the date of the last revision.

If you have any questions about this policy or how your data is handled, please contact: info@thefranchouse.com

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